Refund Policy

Last updated: May 22, 2025

At Magliba, we want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds and exchanges are processed, aligning with our Shipping and Return Policies.

Order Exchanges

Please double-check your order details — including size, design, and quantity — before finalizing your purchase.

  • Exchanges for selection errors (size, design, quantity) are not accepted.

  • You may cancel your order within 24 hours of placing it to correct any mistakes by placing a new order.

  • Need help? Contact our support team anytime.

Order Cancellations

  • Orders can be canceled within 24 hours of purchase at no extra cost.

  • To cancel, email us at [email protected] within 24 hours after placing your order. We will process a full refund promptly.

  • Orders placed beyond 24 hours cannot be canceled, as production begins immediately for our made-to-order products.

Returns and Refund Eligibility

Returns are accepted within 180 days of delivery. After this period, orders are considered final. Eligible returns and refunds include:

  • Items arriving damaged or broken

  • Products that differ significantly in design, size, or material from your original order

  • Incorrect items received

  • Significant deviations from product descriptions

Items Not Eligible for Return or Refund

  • Worn, washed, or altered items

  • Defects not caused by our error

  • Items missing original tags

  • Minor, fixable thread issues

All returned products must be in their original condition and packaging.

Refund Claim Requirements

To submit a refund claim, please provide:

  • Shipping label or receipt

  • Proof of purchase

  • Evidence of defects or issues (photos recommended)

  • Relevant communications (e.g., email screenshots)

Return and Refund Process

Send your refund inquiry and supporting documents to [email protected]. We aim to respond within 2–3 business days regarding eligibility. After approval, you will receive instructions and the return address.

Please ship your return only after receiving the confirmation email, and share the carrier’s tracking number with us. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing Time

Refunds are generally processed within 2 business days after we receive your returned items. You will receive a confirmation email upon receipt, and your full refund — including original shipping costs — will be issued.

If your refund takes longer than 10–15 days to appear, please check with your bank or credit card company.

Important Notes

  • The return window is valid for 180 days from delivery.

  • Return shipping fees are the customer’s responsibility except for damaged or incorrect items.

  • Magliba is not liable for loss or damage during return shipping.

  • For ineligible requests or lost returns, customers must resolve issues independently.

Before returning any product, we encourage you to contact our Support Team for guidance.

For questions or assistance, please visit our Contact Us page or email us at [email protected].